A language model generates responses; an assistant combines a model with selected business knowledge and, when authorised, tools. Start with one useful task, a small verified knowledge base and a clear human handoff. Test uncertain answers and malicious instructions before connecting customer data or actions.
What to check
- Define what the assistant may answer and when it hands off.
- Retrieve only relevant verified facts; never put keys in prompts.
- Limit cost and test prompt injection and misleading answers.